You have 24-hours to notify us of areas within your home that cleaning was missed or not cleaned satisfactorily.
Upon notice, we will make arrangements with you have to have another team come to your location to re-clean the areas with 24-48 hours. You satisfaction is our number one priority.
We ask this so that we can send a pet friendly team to your home. Some of our team members have pet dander allergies.
We do not clean up pet or human waste, blood or bodily fluids. These three are hazardous conditions for our cleaners and we will respectfully decline.
With a basic clean, cleaners will clean the exterior of all large appliances, exterior cabinets, windows sills and ledges, baseboards, behind and underneath furniture. They also wash dishes, make beds or change sheets if new ones are left out or if you leave instructions. They dust and polish furniture, sweep, vacuum, mop all floors, clean ceiling fans, vents and radiators.
These cleanings are designed to prepare the home for a new tenant. The cleaning is a deeper more intensive clean which includes inside cabinets, drawers, all appliances and interior windows.
Cleaners are instructed to notify us immediately. If you notice something damaged or broken, there’s a 24-window to let us know. We can then work to find a solution.
Yes, we are insured and bonded. For your peace of mind and and ours, all of our team members have cleared thorough background checks.
Typically, cleaners bring all of their supplies. You can feel free to leave specific cleaning products you would rather have us use.
The only supplies we ask that you provide are trash bags and a stepladder (with no more that 3 steps or rungs).
Yes, you can leave the keys, but we ask if there is a specific time or time frame in which you’d like the team to come to your home. We always accommodate your schedule and for any recurring cleaning jobs you are never locked into specific times.
No, just leave us a key to gain entry, any additional instructions and we’ll handle the rest.
No, you do not. We offer the convenience of online booking for one-time cleaning. We also have an automated scheduling system to cater to your reoccurring appointments.
Our flat rate pricing is based on a standard room size. If you have a specialized cleaning request, we can tailor packages to cater to your cleaning needs. Contact us at 917-615-3374 and we can help you determine which package is right for you.
We estimate 1 hour per bedroom, but we do not specify a time for the length of the cleaning. There are time restrictions for flat rate packages, so your cleaning job is a classified as special case, we may adjust the estimate for fairness. Our teams clean until the job is completed.
We work 7 days a week. We start our first job at 8:00 a.m. and start our last job at 6:00 p.m.
We bring all our own cleaning supplies. If there are supplies that you would prefer us to use (for wood floors for example) feel free to let us know and we can use any supplies you leave out for us. You provide the step ladder and trash bags.
Sterling Maids NYC has adopted a fully green program. For those hard to remove stains, greasy kitchens or tough bathrooms please notify us at the time of booking. We can offer tougher, chemical based products.
It really takes no more than 60 seconds once you’ve determined the correct package for you. Simply fill out the booking form here: http://www.sterlingmaidsnyc.com/book/ and we’ll be in touch to confirm your date and time in less than 30 minutes (during business hours). You can create an email and password so that you may be able to login and make changes to your booking. You can also pay instantly with a credit card.
You may choose anytime between 8:00am and 6:00 pm, based on schedule availability. We will be in touch in less than 30 minutes (during business hours) to confirm if this date and time works. If you need immediate assistance you may contact us at 917-615-3374.